Personnel Manual 2020

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This course provides convenient access to the Stepworks Personnel Manual, also available on Zenefits.

PLEASE NOTE: THIS IS NOT A REQUIRED COURSE FOR TRAINING OR RETRAINING.

 

Lessons

2.1 Introduction

At Stepworks Recovery Centers, we believe in people. Since 2003, Stepworks Recovery Centers has helped thousands of patients recover from addiction to drugs and alcohol, with our success rate being...

2.1.a Team Member Training

As you join the Stepworks team, you will need to be introduced to our policies and procedures, your role in the company, and what is expected from you from day...

2.2 Mission

Who we are and what we do As we developed our mission statement, we wanted it to mean something to our employees as much as our leadership. It would be...

2.3. Philosophy

Understanding the Mission What we do: Create a place where we would send our own family for treatment. What does it mean to create a place where we would send...

2.4. Philosophy on Addiction

Addiction is Brain Disease Stepworks starts from the medically backed understanding that addiction is a brain disease. Addiction is a medical condition with complex causes and research-proven methods of treatment....

2.5 Culture

What Our Company Values The culture of an organization informs how the leadership and employees interact with one another, how employees approach their work, and what work habits are valued...

2.6 Compliance Policies

Each staff member is held accountable for compliance. Stepworks employees should never rely on other employees or supervisors to maintain personal compliance. It is the responsibility of each employee to...

2.6.a Conflicts of Interest

Conflicts of interest are situations in which personal considerations may affect, or have the appearance of affecting, an individual’s loyalty and ability to fulfill their responsibilities to Stepworks. A conflict...

2.6.b Fraud, Waste, and Abuse

Stepworks wants to find and stop healthcare fraud, waste, and abuse. Stepworks takes seriously our responsibility to protect the integrity of the care our patients receive. Stepworks employees receive annual...

2.6.c Excluded Individual and Entity Screening Policy

Stepworks will not employ, contract, or credential any employee or contracted staff member or entity ineligible to participate in federally and/or state-funded healthcare programs. To ensure compliance with this standard,...

2.6.d Workplace Harassment

All employees have a right to work in an environment free of discrimination, which includes freedom from harassment—whether that harassment is based on gender, age, race, national origin, religion, sexual...

2.7 Confidentiality Introduction

Confidentiality is an issue of grave importance in chemical dependency. These illnesses are generally misunderstood and are often surrounded by myths and distortions of fact. For these and other reasons,...

2.7.b Disclosure with Patient Consent

In most circumstances, the patient must sign a written consent for Stepworks to disclose the patient’s information. All consents must contain the following: Stepworks’ name as the organization permitted to...

2.7.c Disclosure Without Consent

There are some circumstances in which Stepworks may disclose patient information without written consent from the patient. If there is any question as to whether written consent is required, employees...

2.7.d Operational Confidentiality

Any financial or proprietary information related to Stepworks should be considered confidential and not released without prior authorization of the board. Stepworks’ activities, operations, and business affairs may not be...

2.8 Cultural Competency and Diversity Plan

Stepworks understands that a rich diversity of racial and socioeconomic backgrounds, ages, ethnicities, genders, sexual orientations, and points of view contributes to the creativity of the organization’s thinking and to...

2.9 Equal Opportunity Employment

It is Stepworks’ policy to use all qualified available human resources to the fullest. We have always given appropriate attention to such factors as educational background, previous experience, proven skills,...

2.10 Workforce Composition

To support the mission of Stepworks, and to meet the needs of each branch of its organization, the company employs both full-time and part-time employees. These include managerial and corporate...

2.11 General Workforce Requirements

Stepworks desires to make every effort to provide its patients with quality care delivered by quality staff with appropriate credentialing and certifications. All Stepworks staff appointments will be based on...

2.12 Probationary Period

To acclimate new employees to Stepworks, the first 10 weeks of employment are considered a probationary period. This period is set up to accommodate the employee and their supervisor. It...

2.13 Wage and Salary Administration

Stepworks recognizes that payroll is a major portion of fixed expenses and will be controlled like all expenses. But payroll is also an investment, the same as an expenditure for...

2.14 Payroll Procedure

All questions regarding payroll should be directed to the employee’s immediate supervisor. Schedule A schedule will be determined by the supervisor. The regular work week is 40 hours. A work...

2.15.a Vacation and Paid Time Off

The privilege of vacation and paid time off (PTO) is extended to regular full-time employees only. Vacation and PTO is only available to be used after employees have completed their...

2.15.b Bereavement Leave

Stepworks recognizes that a time of bereavement is a very difficult one for an employee. In this event, every effort will be made to ensure that the employee is able...

2.15.c FMLA Leaves of Absence

Stepworks is considered a covered employer under the Family and Medical Leave Act. Therefore eligible employees can take up to 12 weeks of unpaid, job-protected leave in a 12-month period...

2.15.d Non-FMLA Leaves of Absence

This policy covers employees who are not eligible under FMLA. Generally, Stepworks does not guarantee that a person’s job will be held while they are on a leave of absence....

2.15.e Military Leaves of Absence

Stepworks shall comply with the provisions of the Vietnam Era Veterans’ Readjustment Assistance Act, which provides reinstatement for veterans and returning reservists to positions held prior to their entry into...

2.15.f Inclement Weather Conditions

There is the occasional potential for flooding, tornadoes, ice, and snowstorms. In general, all employees are expected to report to work unless major thoroughfares have been closed due to extreme...

2.16 Employee Benefits

Full-time employees are eligible for benefits offered by the company. Most benefits are deducted pre-tax from employee pay. Some benefits, such as short-term disability, are deducted after-tax. Employees are eligible...

2.17 Mileage and Expenditure Reimbursement

Business mileage is the travel an employee incurs beyond normal commute mileage. The mileage rate is determined by the IRS every year. Other business expenses made on behalf of the...

2.18 Workplace Posters

The following informational posters will be displayed in primary staff areas or online: KY Workers Compensation Certificate KY Safety and Health on the Job KY Equal Employment Opportunity Poster KY...

2.19 Employee Social Media Policy

All Stepworks employees are required to observe professional behavior and boundaries in the use of internet services and social media websites. Employees who fail to observe the following guidelines may...

2.20 Phone, Internet, and Mail

Stepworks employees are expected to give their full attention to the patients served and their own job responsibilities. Failure to abide by the following admonitions may result in disciplinary action,...

2.21 Company Property

Employees are not permitted to use office or medical supplies for their personal use without first obtaining permission. Employees may not use the medical or office equipment for themselves or...

2.22 Safe Environment and Incident Reports

Stepworks will provide a safe working environment for all staff members and patients. Stepworks is committed to complying with all applicable OSHA standards. Stepworks strives to prevent critical incidents and...

2.23 Work-Related Injuries

Stepworks is insured under the Kentucky Workers’ Compensation Act. Workers’ compensation benefits provide medical benefits for work-related injuries or illness. Insurance premiums for workers’ compensation coverage are paid by the...

2.24 Lactation/Breastfeeding Accommodation

Stepworks supports its staff members who choose to breastfeed their infants and will make reasonable accommodations for those employees who need to express breast milk during working hours. Privacy and...

2.25 Dress Code

In order to maintain a professional recovery environment for our patients and guests, all Stepworks staff will abide by the company’s dress code policy. Your personal appearance reflects on the...

2.26 Employee Addictive Substance Use and Abuse

Stepworks Recovery Centers treats patients diagnosed with substance use disorders. Therefore, it is vitally important that all staff abstain from the use of substances that can lead to a substance...

2.27 Boundaries

At Stepworks, a boundary is a line that divides appropriate and inappropriate interactions between staff and patients. Simply put, you are a professional staff member and patients are patients. You...

2.28 At-Will Employment

All employment with Stepworks is “at-will.” Therefore, employees retain the freedom to leave their employment at any time, with or without notice. In turn, Stepworks retains the right to terminate...

2.30 Disciplinary Guidelines

Stepworks follows established disciplinary guidelines and work rules to assure a positive working environment for all who work within the organization. It is Stepworks policy to discipline an employee whenever...

2.30.a Grounds for Immediate Termination

An employee can be discharged at any time for any lawful reason. If you commit a gross violation of rules, discharge will be immediate and without notice. Gross neglect or...

2.31 Employee Resignation and Termination Process

Employee Resignation Employment is at-will and employees are free to resign with or without notice. However, Stepworks requests that employees give written notice of their intention to resign with the...

2.32 Personnel Grievance Resolution

An eligible employee may make a request for resolution of any dissatisfaction arising from interpretation and application of work rules, policies, procedures, practices, etc., with no reprisal for making such...

2.33 Reemployment

Former employees of Stepworks may be considered for reemployment. However, former employees are not entitled to either reinstatement or rehire: these decisions will be at the sole discretion of management....

2.34 News Media Relations

Information provided to any media will be accurate and should be provided by Stepworks’ chief operating officer. At no time should anyone except the COO discuss any matters, including policy,...

2.35 Corporate Social Media Policy

Stepworks’ staff will monitor its social media pages to ensure appropriate content and positive recovery content. Additionally, Stepworks’ staff members will never share personal information about persons served using either...

2.36 Annual Policy and Procedure Review

Stepworks’ personnel manual, code of conduct, and all training documents and procedures will be available to employees on Stepworks University. These may be accessed or referred to by the employees...