Category Policies and Procedures

  • Organizational Policies

    49 Lessons in

    Start here to learn all about the mission and values that we aim to observe as Stepworks team members. These essential lessons provide an overview of what the Stepworks organization believes and practices in order to provide effective addiction care. You’ll also find some broad policies on our general operations, how to deal with emergencies, and protecting confidentiality.

  • Intake Department

    1 Lessons in

    Stepworks Intake staff will find useful lessons on handling admission calls, verifying insurance, and scheduling follow-up calls and admissions in this course.

  • Utilization Review Department

    3 Lessons in

    This brief course walks employees through the process of making pre-certification requests to insurance companies.

  • Quality Improvement

    10 Lessons in

    This course contains our quality evaluation surveys and lessons on why and how Stepworks continually ensures a high quality of care for clients and a safe workplace environment for staff.

  • Marketing Department

    9 Lessons in

    At Stepworks, we’re confident in our mission to provide care that we would trust in even for our closest loved ones. These lessons are essential for staff in our Marketing Department to be able to communicate Stepworks’ mission to the audiences who need to hear it most.